Frequently Asked Questions
Billing & Accounts
Shipping & Returns
General Product Information & Care
Billing & Accounts
Can I keep my prescriptions on file?
We have a safe and secure system for storing your prescriptions, so you always know where they are. Plus, call ahead or use the Medadvisor app and we can have your prescriptions dispensed and ready for collection, no need to wait. Click here to learn more about our dispensing services.
When will I recieve my online order?
Most orders are processed within 1-2 working days. Orders are processed at our warehouse and then sent via Australian Post. All order's shipped interstate via Australia Post are given a tracking number which is emailed out when he item has been posted. If you have any concerns regarding you order please use the form on the Contact Page. We will usually reply within 1 business day.
Shipping & Returns
How do I qualify for Free Shipping on my order?
Michael's Chemist offers Free Shipping on orders that are over $99. Please note: if your order is over 5kg in weight, the standard flat rate ($9.95) applies regardless of spend. For more information view our Shipping Policy.
What type of delivery methods do you offer and how much do they cost?
The Michaels Healthcare Chemist online store offers a range of delivery methods for your convenience include:
⚪ Flat Rate Delivery (3-5 business days from time of lodgement) = $9.95.
⚪ Express Delivery under 500g (1-2 business days) = $11.95.
⚪ Free Delivery = Free, for orders over $99 (that are under 5kg)
⚪ Click 'n' Collect = Free, customer collects their order from one of our chemists in Perth.
⚪ Please Note: Order that are over 5kg in weight will attract an additional packaging charge of $1 per KG.
General Product Information & Care
When am I able to speak with a pharmacist?
A pharmacist is available for consultation during the opening hours of each store. To find the opening hours of each store, please visit the Claremont, North Perth or Wembley pages. Click here for more information on over the counter consultion services.
How can I save money on prescriptions?
By authorising our pharmacists to dispense our pharmacy preferred brand, you will save everytime, without compromising on quality.
I need a medical certificate but my GP is booked out, can you help?
Our professional pharmacists can provide you with a medical certificate with minor aliments. Come into store and have a private consultation with one of our pharmasicts - no appointment is necessary. Click here to learn more about our medical certificate service.
How long are the advertised prices valid for?
All prices are current so you will receive thed online listed price at the time of your order. *Please note prices are subject to chnage and are at the discretion of Michael's Health Care Chemist.
Some of the products are listed for in store purchases only, why is this?
Some of the products deatured on our website may be too heavy or bulky to send by post, or they may have specific storage requirements (like refrigeration). Please feel free to purchase these items online at the great prices listed, and then collecct your order from our store at your convenience.
I would like to purchase some items that are listed for in store collection, but am unable to collect from your store. Am I able to get my order posted?
As long as the items that you have ordered do not have storage requirements that prohibit us from posting them, then please feel free to contact us to arrange a quote for your shipping on your order.