Shipping Policy

  • Michael’s Chemist offers a standard flat rate shipping cost of $9.95 for all orders Australia-wide.
  • If a customer spends over $99 in one order, and that order amounts to less than 5kg in weight, a customer is able to select a standard Free Shipping option (excludes overriding promotions).
  • For orders that are over $99 and amount to over 5kg in weight, the standard flat rate ($9.95) applies.
  • For orders that are over 5kg in weight, the standard rate ($9.95) applies plus a fee of $1 per kg.
  • Express shipping is offered, with a flat rate of $11.95
  • Customers are also able to click and collect their order from any of our pharmacy locations in North Perth, Claremont & Wembley. Please note that the customer is responsible for ensuring that they can collect their order from this location. (Please Note Click & Collects may take up to 3 business days to process and are only processed Monday-Friday).
  • Michael’s Chemist ships via Australia Post Parcel Post service. Shipping to addresses within Australia will take approximately up to 7 days from the time of lodgement with Australia Post.

 

INTERNATIONAL SHIPPING RESTRICTIONS & LIABILITY

  • Michael’s Chemist sends all international orders via Australia Post International Standard.
  • International customers can expect delivery within 3-10 work days (excluding customs).
  • Michael’s Chemist reserves the right to alter or refund your order, should we deem the order unable to be shipped internationally.
  • Michael’s Chemist has no control over International Customs or International Postal Operations and as such, takes no responsibility for customs charges, damaged items or items claimed to be missing.
  • Michael’s Chemist will not refund any International orders where such claims are made. We recommend such claims are placed with your local customs and or postal service.
  • Michael’s Chemist is not liable for any cost that may be incurred due to customs tax or delivery tax.
  • Michael’s Chemist holds no liability to any orders that are detained by any countries customs, this may also affect delivery times and Michael’s Chemist holds no responsibility on the order being delivered within a certain timeframe or cost.
  • Michael’s Chemist cannot guarantee the quality of any consumable products delivered due to extended shipping times and weather and hold no liability on replacing/refunded them.
  • Michael’s Chemist will refund the exact amount of a cancelled order in Australian Dollars, however for international orders the currency at the time will dictate how much will be deposited back into your account.
  • Michael’s Chemist is not liable for any discrepancy of currency at the time of the refund.
  • Michael’s Chemist is responsible for the picking, packing and dispatching of your goods to you.
  • Michael’s Chemist liable for the order from the moment of dispatch. All customs taxes, delays, and non-delivery are the customer’s responsibility and should be handled with local customs & postal service. Michael’s Chemist is unable to provide a refund for non-delivered orders.
  • By placing an order, the customer agrees to the above terms & conditions.